Well, we got a nice call from Enterprise the other day saying that Nationwide was no longer paying for the car. So I immediately called NW and asked what was going on. Turns out the body shop was taking too long so NW stopped paying the rental car and that the body shop is going to pay for it now. Of course what Enterprise told us is that we would be paying for it. Lack of communication rocks. Well, while I was on the phone with the CR from NW (who was awesome btw) I decided to go a head and file a complaint reguarding the two adjustors working on the claim. The medical adjustor was supposed to have sent us a reimbursement check but never did. The auto adjustor, well, I haven’t spoken to him in about a month. In my mind he should have been calling weekly with updates. Granted I didn’t NEED to speak with him and never tried to call him about anything but it’s the principle. Needless to say both of their managers responded rather quickly and helped restore my faith in the company as a whole. The auto manager will be going to the shop tomorrow to discuss a few things with the them and our car will be one of them. Apparently the shop was supposed to be contacting us on a weekly basis. I will say that they did call back when we initiated contact, but they have only called us once or maybe twice in the last month. Definitely not weekly.
Oh and the top things off. Jenna called the body shop today and instead of the car being done tomorrow, it wont be until next Friday. Stupid body shop.